Utility Billing Solutions Lead
ATCO
- Calgary, AB
- Permanent
- Full-time
- Influence and execute the Software Delivery Life Cycle (SDLC) strategy.
- Oversee and facilitate third-party vendors and service providers.
- Provide technical expertise and guidance to ensure code quality meets standards and requirements, providing objective input to the code developer.
- Translate business requirements into technical solutions.
- Implement solutions aligned with industry best practices.
- Lead and guide interrelated development and operational activities.
- Escalate project risks and vendor concerns to IT and Business leadership.
- Communicate effectively across the entire UBS Program.
- Monitor project progress and provide technical release consultation.
- Assist the team in troubleshooting technical challenges.
- Research, evaluate, and recommend new technologies, processes, and tools to enhance development capabilities.
- Make solution design decisions needed to guide the project direction and scope. Drive the adoption of common and out of box processes and functionality for the utilities where possible.
- Escalate issues to the M2C Program leadership team when it cannot be resolved by the Design Authority.
- Manage the technical aspects of ATCO's requirements to technical solution with vendor partner.
- Coordinate all activities with Oracle (i.e. environment management, cloning, service requests, etc.)
- Coordinate with other functional and technical leads (i.e. integration, conversion, reporting) to ensue alignment between workstreams.
- Assist business support teams to resolve incidents and work through IT processes.
- Participate in RFP activities to hire the appropriate delivery partners and support providers.
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Oracle C2M and CCS qualifications an asset
- 7+ years of technical leadership experience in complex IT projects
- Experience managing customer information/billing systems
- Proven ability to lead technical teams.
- Strong understanding of overall IT architecture
- Excellent communication skills, with the ability to explain technical terms to non-IT stakeholders.
- Strong analytical and problem-solving skills and able to multi-task and prioritize tasks effectively.
- A culture based on caring, integrity, agility, collaboration, and striving for excellence.
- Competitive compensation
- Flex benefits
- Tuition assistance program
- Training and mentorship programs
- Charitable donation matching