Workforce Planning Manager, Retail
Laura Canada
- Laval, QC
- Permanent
- Full-time
- Develop and issue hour budgets for stores in alignment with customer service standards and financial wage labour expense targets.
- Utilize all available information to generate optimized schedules considering traffic, sales trends, non-selling tasks (e.g. visual merchandising, markdowns, and fulfilling online orders), marketing campaigns, construction impacts, and other relevant factors.
- Collaborate with Directors of Sales, Regional Managers, Store Managers, and Merchandise Planning teams to ensure effective labour planning and scheduling, while also offering valuable insights to support actionable improvements at the individual store level.
- Act as the superuser for store labour management systems, providing support and training as needed.
- Partner with HR to develop policies impacting store scheduling and performance management.
- Own and administer the company's bonus plan for store employees, ensuring alignment with performance goals and financial targets.
- Communicate openly with stores to facilitate the understanding of budgeted hours and support compliance with set targets.
- Address any scheduling conflicts or issues that arise, working collaboratively with stakeholders to find resolution.
- Develop, monitor, and analyze labour metrics and performance data to identify opportunities for improvement and optimization.
- Bachelor's degree in Business Administration, Statistics, Retail Management, or a related field
- Proven experience in labour planning in a retail environment.
- Strong analytical skills and proficiency in data analysis tools.
- Advanced proficiency in Excel.
- Familiarity with labour management systems, with experience in StoreForce being an asset.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Detail-oriented with strong organizational and time management abilities
- Ability to thrive in a fast-paced and dynamic work environment.
- Prior experience in bonus plan administration and policy development preferred.
- Knowledge of retail operations and industry trends is advantageous.
- Strong communication skills in French and English (written and spoken, to properly communicate with all internal and external partners).