Senior Analyst Customer Insights - 18 Month Contract
Canada Life
- Winnipeg, MB
- $51,400-85,700 per year
- Temporary
- Full-time
- Perform data discovery across various data sources in order to address client inquiries on a regular and ad hoc basis
- Address inquiries from dedicated customers and the field for Group Benefit business
- Calculate, analyze, and display year over year trends in client claims experience.
- Transform data into insights using best practices in storytelling and data visualization
- Through data and analytics explore new avenues to further support customer education and decision making to enhance the value provided by Canada Life
- Identify areas of opportunity to conduct statistical analyses that will provide clients actionable insights
- Build predictive claims models to forecast clients claims experience
- Keep abreast of emerging trends in business analytics, focused on the use of visualization to improve consumption of insights
- 2+ years of experience in a stats/data science role
- Strong technical skills, specifically knowledge and experience with Excel and MS Access.
- Knowledge of analytics and visualization tools including R, Tableau and PowerBI would be considered an asset
- Knowledge of Group Customer Data as well as an understanding of Health, Drug and Disability benefits and trends would be considered an asset
- Deep knowledge of statistics, predictive modeling, or related field
- Well-developed organizational and time management skills with the ability to handle multiple tasks with changing priorities
- Solution focused - enjoys the challenge of problem solving with strong decision-making skills
- Strong analytical skills with a math aptitude
- Strong oral and written communication skills with the ability to tell a story with data
- Post-Secondary education with a focus in Math/Statistics/Economics/Computer Science
- Successful candidates will be required to participate in the Federal Government Enhanced Screening Process