Client Success Manager
Bayshore HealthCare
- Mississauga, ON
- Temporary
- Full-time
Locations: Mississauga, Ontario
Job Type: Temporary Full-Time (one year contract)At Vyta, we simplify aging in place for seniors and their families. Powered by Bayshore HealthCare, the successful candidate will join a team focused on promoting well-being and freedom by working closely with each family to help advise, coordinate, and deliver a wide range of home maintenance and well-being services through our vetted partners to keep seniors at home as long as possible.The Client Success Manager (CSM) will also be managing the team of Lifestyle Advisors ensuring expertise and guidance is offered through consultations and that all recommendations are the right mix of services/packages based on client needs to drive growth. In addition to a proven track record in sales and exceptional relationship-building skills, the Client Success Manager must also be deeply empathetic, understanding the unique needs and concerns of each client and their families.As the CSM, you play a crucial role in ensuring that every interaction with prospects, clients, and their families is exceptional and aligns with Vyta's brand and vision. This role involves supporting the entire sales process, from lead qualification to finalizing service agreements, and beyond. Our ideal candidate will possess an entrepreneurial mindset, be a creative problem-solver, have an incredible work ethic, and thrive in a startup environment.DUTIES & RESPONSIBILITIESThe responsibilities of this role include, but are not limited to:
- Lead the sales process, from lead qualification to closing the sale and finalizing the agreements. Support with business development, client acquisition strategy and marketing activities as needed.
- Develop comprehensive plans for clients and families using a holistic approach to help them achieve their aging in place goals, and continue to resolve client’s challenges by offering services, products, advice, and community resources.
- Interview, hire and train the Lifestyle Advisors on Vyta packages, services, products and pricing; supervise the day-to-day performance of the team; ensure exceptional interactions with prospective and existing clients; and provide ongoing coaching and performance management.
- Lead the client service and experience operations ensuring exceptional interactions with prospective and existing clients.
- Oversee and help manage Billing and Accounts receivable to ensure optimal client experience.
- Analyze customer feedback to identify customer pain points and different ways to improve the customer journey and positive experience.
- Oversee information flow, business processes and organizational planning related to day-today operation including the utilization of technology platforms.
- Work closely with the Partnership team to provide feedback on partner performance to ensure partners deliver on customer experience and service standards consistently and reliably.
- Five years of recent experience in Sales and Customer Service, preferably in a healthcare, retail or hospitality setting, with a minimum of two years in a supervisory role.
- Proven ability to meet and exceed sales targets in a fast-paced environment, and ability to use critical thinking and analytical skills with a focus on finding optimal solutions for Vyta and the Vyta client.
- Strong track record of performance and knowledge/exposure to business operations, business development, and financial management.
- Experience in leading a team to success in a start-up is preferred.
- Highly proficient in consumer-grade digital experiences is an asset. Must be able to learn, understand, and apply new technologies.