Bilingual HR Coordinator - Montréal 51966

• Great opportunity to kick-start a career in HR or banking
• Positive work environment
• Competitive pay rate
• Long term contract
• Hybrid role
• Start date ASAP
• Potential for contract extension and conversion
• Virtual training

• Providing a broad range of operational process support
• Performing general to specialized transactions and/or other processing activities
• Supporting various HR programs and processes, providing first level analysis to resolve business issues
• Referring or escalating processing or operational issues
• Processing various transactions accurately, on time and in line with established guidelines/procedures
• Providing optimal employee and partner service, including guidance and advice on programs and procedures, while adhering to customer service standards and Customer Experience Model
• Identifying opportunities to improve service delivery and support process improvement initiatives:
• Completing investigations - report / escalate risk issues or process gaps identified
• Escalating non-standard or high risk transactions or other activities as deemed appropriate
• Prioritizing and managing own workload to meet SLA requirements for service and productivity
• Following internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients
• Maintaining working relationships with external and internal partners including responding to questions and/or concerns in an effective and timely manner
• Ensuring documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
• Accessing systems, know and apply system capabilities, ensure update of information is completed timely and accurately:
• Adhering to standardized documentation procedures
• Updating and contribute to the preparation of procedural documents in support of day-to-day operations
• Being knowledgeable and/or aware of industry developments from a HR program and regulatory perspective for own area
• Supporting the team by continuously developing knowledge in own area
• Participating in personal performance management and development activities, including cross training within own team
• Keeping others informed and up-to-date about the status/progress of projects and all relevant or useful information related to day to day activities
• Contributing to a fair, positive and equitable environment that supports a diverse workforce:
• Acting as a brand champion for the business area/function and the bank, both internally and/or externally

• Excellent written & verbal communication skills, in both French & English
• Strong time management, with ability to adapt to change
• Ability to multi-task and manage competing priorities
• Comfortable navigating computer software
• Strong attention to detail
• Post-secondary mandatory

• Previous banking or FI experience
• Investigative, critical thinking skills
• Knowledge of different Leave types
• Previous HR knowledge or experience

Randstad