Senior Manager, Account Management
- Tampa, FL
- Permanent
- Full-time
- Build strong partnerships and rapport with key executives and managers within assigned set of client partners
- Support Avalon Vice Presidents, Account Management by reviewing client performance and analyzing contract performance and financials
- Preparation of QBRs
- Build business cases for revenue and produce expansion efforts with current clients
- Responsible for the reporting and analytics for assigned client book
- Upkeep of the internal CRM system
- Liaison and escalation point for internal Client Success Team
- Manage client implementation change controls
- Manage client contracts, facilitate deliverables, and drive initiatives if assigned a client directly
- Support assigned contract renewals including amendment execution
- 7+ years' experience in healthcare account management
- Bachelor's degree or significant and relevant direct work experience in lieu of degree
- Willingness and ability to travel up to 10% of the week to client sites and providers, as needed
- Knowledge of the healthcare industry, payers, and regulations required
- Demonstrated health plan business acumen skills
- Ability to manage projects
- Solid analytical skills with the ability to generate reports
- Strong ability to use data to tell the story
- Creative ability to problem solve
- Ability to work cross-functionally to proactively communicate and to resolve issues with the appropriate sense of urgency
- Proven success in matrix environment
- Ability to interact effectively with counterparts at assigned clients
- Experience in a start-up or early-stage company helpful
- Knowledge of reference laboratory business, esoteric tests and processes strongly desire
- Experience working with Medicare and Medicaid programs