Processing Lead, Operations
Symcor
- Halifax, NS
- Permanent
- Full-time
Supports and executes the delivery of production/workflows and schedule to achieve Service Level Standard (SLS) commitments by providing input to the Assistant Manager and deploying resources accordingly, troubleshooting resource issues and reallocating scheduled resources to meet business deadlines/needs. Provides guidance, direction and instructions to employees regarding process and workflow as needed. Performs operator duties.Ideal candidates will thrive in this role if they have supervisory experience, excel in financial reporting, and possess strong skills in de-escalating issues.Work Schedule (Full-Time):
Monday and Friday from 8:00 pm to 3:30 am. Please note that occasional flexibility may be required to accommodate business needs.For every hour worked during the evening shift, a shift premium of $1.10/hour will be provided in addition to the base pay.Location:This role is currently in office - Downtown Halifax, Nova Scotia.What you will do:Primary contact, functional support and resource for resolution of operational issues.
Ensure team completes all cashbooks, general ledger accounts and other financial entries accurately, in balance and deadlines are met.
Manage and monitor the workflow process and assign work activities to department resources in accordance with work priorities and deadlines.
Open internal IR (Incident Records) - notify help desk for support (day-to day operations).
Advise or escalate non-compliance and/or production issues to Assistant Managers.
Ensure accurate gathering of data for Client Billing Reporting (CBR) and Quality Reporting.
Tracking of CBR (Client Billing Reporting) volumes.
Support preparation activities for Statement of Controls (SOC1)/ Client Audits.
Monitor Symcor's internal job tracking system for operator.
Optimize department performance by reviewing processes with managements and providing improvement recommendations.
Support operators in achieving daily productivity targets through equipment setups, troubleshooting, and ensuring material availability to process applications.
Responsible for investigations on processing errors and/or accounting differences.
Identify daily material requirements and order from Stationery department.
In collaboration with Management, ensure effective schedules are in place including cross training activities and vacation planning.
Provide backup support for the Assistant Manager as needed to ensure all client requirements are met.
Continuously improve efficiencies by ensuring all new technology solutions are implemented with minimal impact to the client and department.
Ensure operators follow Standard Work Instructions (SWIs) and Standard Operating Procedures (SOPs) by performing random verification checks.
Support Assistant Managers by investigating discrepancies related to non-compliance/process control.
Provide training on procedures, ensuring proper decision techniques, processes are adhered to and equipment is used/handled appropriately, safely and maintained with care.
Collaborate with management, project and/or operations team members prior to, during and after implementations and/or PAT tests.
Test new technology and continue to monitor performance
Validate new processes/guidelines for new or existing clients to ensure production/productivity targets are met.
The position will need to exchange information, explain situations, and influence others in matters of common interest such as workflow process management or resolution of operational issues, aligned to requirements and business needs.
Interact with clients and equipment vendors require information sharing and explanation to ensure effective delivery of products and services.What you need to have to succeed:High School Diploma or equivalent
Supervisory experience
Intermediate Computer skills, including proficiency in MS Office
Communication skills, being able to work under pressure, and willingness to learn new things
Flexibility with schedule
Accounting skills are considered an asset.