Assistant Food & Beverage Manager, Farm & Fire
Banff Jasper Collection
- Banff, AB
- Permanent
- Full-time
- Work in a dynamic, culturally diverse team from around the globe
- Work experience in an iconic, unforgettable, and inspiring location
- Free access to Pursuit attractions for staff and family, send a friend at half the price!
- Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
- A safe work environment
- The chance to work in an inclusive culture and make life-long friends
- Access to subsidized mental health and wellness resources
- Opportunities for career growth or future work at other Pursuit locations
- Access to one of the world’s most beautiful and iconic National Parks
- Supervise staff and ensure that customer expectations are always exceeded
- Continuous improvement of guest and employee experiences, create the “WOW” experience
- On the spot guest service resolution, addressing customer complaints or issues, and resolve matters as expediently as possible
- Ensure food quality is following the guidelines set out by Food and Beverage Manager & Executive Chef
- Assist in the recruitment, training and daily management of staff
- Ensure implementation of the proper service standards, procedures, key notes when speaking to guests, clearing tables and moving through the buffet line within the outlets
- Keep the Food & Beverage areas clean and maintain exemplary food hygiene practices
- Oversee food storage and dining areas, ensuring that the facility remains in compliance with safety regulation and health codes
- Maintain employee records to ensure all have pro-serve & food safe
- Assist in achieving the revenue and profitability targets
- Build a high functioning and positive team
- Follow and improve standards based on guest needs and wants
- Attention to detail: train the team to see Farm + Fire from a guest’s perspective
- Demonstrate positive body posture and language
- Daily reports on promos, unsatisfied guests and feedback
- Help support all areas within the Hotel – keeping in mind ‘one guest – one experience’
- 5+ years of experience in the food and beverage industry
- Diploma/ Degree within Hospitality focusing in Food and Beverage is an asset
- Experience building relationships and working on teams across all levels of an organization
- Proven track record in maintaining a high level of standards within the organization on and off the floor
- Effective communicator and able to implement and uphold service standards
- Driven to fostering a team building environment and creating positive guest experience
- An eye for detail and quality
- Shows leadership in a positive, calm, consistent & focused manner
- To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
- Beautiful. You’ll work in an iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
- Independent. You’ll spend your days in and around our historic hotel
- Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required