GB#1872178 - Senior Operations Manager

Goldbeck Recruiting

  • Port Moody, BC
  • $120,000 per year
  • Permanent
  • Full-time
  • 2 months ago
Our client has rapidly evolved since 2012 as a top ranked Real Estate team – into a multifaceted organization. They are trusted real estate experts who lead with purpose and pride; keeping integrity and our local community front of mind in all they do. They are currently seeking a Senior Operations Manager to join their team in Port Moody.Responsibilities:
  • Managing all work activities relating to the sales process
  • Identifying and implementing best practices based on our Corporate Values
  • Actively recruiting, onboarding, retaining, and developing talent while holding sales reps accountable for results. Managing all employee contracts.
  • Resolving sales rep escalated issues; identify/triage issues; track and identify trends.
  • Tracking sales activity and ensuring follow-ups through to signing off on all new training contracts
  • Setting, tracking and monitoring metrics; Takes ownership of KPI's and trends in order to achieve objectives.
  • Influencing management on decisions related to departmental and functional priorities, schedules, and plans.
  • Ensuring that processes and plans are integrated with broader business unit strategies.
  • Growing the clients training groups across North America within the next 3 years
  • Coordinating with marketing department on sales funnels, CRM lead follow up and key messaging.
  • Working with the client services team to plan social gatherings, events, and quarterly trips.
Qualifications:
  • High level of business acumen, strategic agility, ability to develop others, and influence change.
  • Ability to onboard a minimum of 150 new Realtor clients between Q2 and Q4 2024
  • Proven track record of strong relationship management experience in a fast-paced environment
  • Strong process skills and attention to detail
  • Display ability with a willingness to get on board with new technologies quickly and with ease.
  • Ability to handle objections and demonstrate value. Cold-calling experience required.
  • Ability to lead as 90% of responsibilities are to be performed with minimal supervision.
  • Ensure the Laidler Academy values are consistently represented, ensuring a stellar customer experience each and every time.
Preferred Attributes or Qualifications
  • 7-10 years of directly related experience
  • 5+ years' demonstrated experience in a senior management role.
  • Demonstrated success establishing, leading, and maintaining effective working relationships at the Senior Management level.

Goldbeck Recruiting