Application Support - Hybrid
Randstad
- Concord, ON
- Permanent
- Full-time
and local ERPs through best practices among the different countries in Americas division.
The IS Applications Lead is also responsible for planning, design, development, and deployment of information
and software systems for business operations.
This position will collaborate with Group, Americas IS/IT team and local IS partners to ensure effective support;
address business unmet needs and requirements taking into consideration IS standards and business objectives.AdvantagesPeople Development
- Effectively coach and manage employees and contractors under responsibility.
- Proactively support employee involvement and development, counsel employees on performance
IS Applications' Operations day-to-day support & Service Levels
- Accountable for the day-to-day applications support throughout Our client. This support
management.
- Evaluate, install, configure, and deploy new applications, systems software, products, and/or
- Support local integrations in conjunction with Americas IS integrations team to ensure
- Interface with other internal support functions across the IS and IT team divisional and Group
issues.
- Coordinate's delivery of vendor SLAs by guiding escalated incidents resolution, problem
- Provide timely and constant visibility of local service level to Americas IS and business
- Work with Subject Matter Experts (SMEs) and business leaders to facilitate the identification
applications.
- Contribute, support, and promote the Information Technology architecture that aligns with
- Compile and maintain inventory of company software and systems assets and their
- Create, maintain, and secure comprehensive local application and support documentation to
Required Qualifications:
- Five (5) year degree related to information technology or comparable experience plus a minimum of 5-8
experience.
- Previous experience managing ERPs ( such as SAP, MS, JDE as examples).
- Extensive experience with core software applications for manufacturing, plant management,
- Proven experience in leading a technical team of application developers, Bas, Configuration/Release
- Considerable experience in aspects of the application development life cycle and broad understanding of
- Effective in planning and organizing work, efficient in work habits, a minimum of 3 years of experience in
project control techniques, and status reporting.
- Present a positive, professional image; good leadership and interpersonal skills required. Effective
organizational skills. Must be able to prioritize tasks and work well under pressure.
- Excellent knowledge of information technology general controls, data and cyber security.
- Knowledge of and ability to understand and apply best practices in hardware, software and service release
- Ability to make good decisions and support company policies in accordance with applicable regulations
- Must be self-motivated and client service oriented maintaining effective working relationships within a
Physical Demands & Work Environment
- Available to travel up to 15% of the time to international locations.
- Our client promotes a drug/alcohol free work environment through the use of mandatory pre-employment