Strategic Program Manager
D2L
- Kitchener, ON
- Permanent
- Full-time
- Understands the client high level vision, goals, and objectives and communicates that client vision to appropriate Desire2Learn groups throughout the client life cycle
- Synchronizes client expectations and Desire2Learn product and service capabilities as both the client vision and product evolve
- Promotes a partnership relationship by listening to client product advice; supporting client research; and, maintaining frequent communication and collaboration on local and regional meetings, conferences, and events
- Manages cross-functional and inter-departmental teams
- Coordinates external and internal communication to decrease duplication or misapplication of effort and increase alignment of internal resources and client vision
- Responsible for overall successful planning and delivery of client projects
- Resolution of issues within the program and, where necessary, the escalation of issues to senior management
- Management of partner projects (as applicable)
- Ensures maximum efficiency in the allocation of resources and supports internal planning of personnel and resource needs
- Supports product planning including incorporation of appropriate customizations into the core product base
- Proactively monitors client success metrics and provides strategic advice for planning future projects
- Contributes to and participates in strategic account planning with client, account management, and other stakeholders
- Develops and manages program plans/charters; obtains appropriate client and Desire2Learn approvals and sign-offs
- Determines, monitors and reviews all project economics to include costs, operational budgets, staffing requirements, resources, and risk
- Develops project control and reporting procedures and manages changes in operational plan
- Coaches and advises team members to accomplish project goals, to meet established schedules, and resolve technical/operational issues
- Aligns clients and Desire2Learn project planning and program development methodologies to maximize success and minimize costs
- Conducts post project reviews and provides client reporting and internal feedback for continuous improvement
- Report progress to senior management
- 5+ years experience in managing projects or administering technology programs
- Proven ability to establish strategic outcomes and measurements
- Proven ability to build and maintain relationships at the executive level
- High energy level, demonstrated drive to succeed, and a sense of urgency
- Experience analyzing data and presenting statistical and narrative reports
- Experience within a fast paced, growth organization is ideal
- Bachelor's degree required; MBA or related graduate degree preferred
- Project management or program management certification a plus