Assistant Service Manager - Don Valley North Toyota
Weins Auto Group
- Markham, ON
- Permanent
- Full-time
- We offer a competitive compensation plan and a top-notch benefits plan
- We are with you and value your loyalty by investing in your future with generous group RRSP options and matching program
- We know everyone needs a long weekend from time to time. We try our best to make that happen for our retail associates.
- We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program
- We have a generous Vehicle Purchase Program along with a Parts & Service Discount
- We invest in your career with development and training opportunities.
- We know employees need support from time-to-time. Our Employee Assistance Program is accessible to all associates.
- We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referral
- We celebrate personal and professional milestones and team events
- We want to promote healthy lifestyle, and offer a generous fitness discounts & more
- Co-ordinate customer and vehicle processing, providing estimates of cost and time to complete and follow through to delivery to ensure customer satisfaction.
- Greet customers in a friendly and professional manner and maintain their loyalty to the dealership.
- Assist customers in picking up vehicles and note any problems that they have so that the appointment for correction of a problem can be scheduled.
- Explain service work including next maintenance requirements to customers as required.
- Notify customers when backorder parts become available.
- Check and review work in process and open R.O.'s to see that all work is being performed properly and time schedule is being met, as required.
- Diagnose the specific customer problems accurately and describe clearly on repair orders.
- Other duties, projects, etc. as requested by management.
- Previous experience in a service advisor role, within the automotive dealership environment is an asset
- 1-3 years of customer service experience.
- Exceptional communication skills
- Valid Class G Driver's License