Supervisor, Accounts Receivable & Collections
Black Diamond Group
- Calgary, AB
- Permanent
- Full-time
- Regularly review accounts and accounts receivable reports to identify new accounts requiring collection and to ensure that clients have fulfilled payment commitments
- Work with branch locations to collect outstanding accounts receivable and customer credit limits
- Collect overdue customer AR balances by applying collection best practices
- Report to the Operations Controller and Regional Managers on at-risk accounts requiring legal action, repossession, and bad debt write off
- Provide a balance between quality customer care and collection techniques during all calls
- Lead weekly AR collection meetings to advise the business units regarding approaches to account collection as well as status of accounts including short payments, NSF cheques, changes to the account status and other customer issues and follow-up to resolution in a timely manner
- Manage cash applications direct report
- Recommend courses of action on old customer accounts where collection isn't the driving issue
- When necessary assist regional management with process for getting units back and sending account to collections
- Update, review and maintain the bad debts in Accounts Receivable
- Work with the legal team regarding liens and bankruptcy filings
- Processing small balance write-offs, account adjustments, and account reconciliations, as well as resolving disputes, discrepancies and short payments
- Prepare weekly & monthly AR reports as assigned and take part in regularly scheduled working capital management meetings
- Meet or exceed set collection targets (60 to 90-day targets) and bad debt targets and reduce delinquency rates for assigned accounts, as outlined in corporate guidelines
- Other duties as required
- Accounting Diploma or Bachelor of Accounting considered an asset
- Minimum of 5 years of AR collection with preference to candidates with US experience
- You have a sound understanding of the principles used by businesses to manage their working capital, including key performance indicators such as DSO and DPO
- You understand invoices, collections and other duties related to accounts receivable and collections including knowledge of International Financial Reporting Standards (IFRS), best practice credit procedures and the Customer Credit Agreement Act (CCAA)
- You always represent the company in a professional and ethical manner to establish and maintain strong working relationships with clients
- Your business acumen is a testament to your work ethic you have worked closely with business operations and customers
- Excellent analytical skills and takes initiatives to solve problems;
- Experience with SAP Business One an asset;
- Intermediate Microsoft Excel and Word skills required
- Ability to work independently and as part of a team
- Excellent written and oral communication skills required