Change Manager- Business Transformation/Banking
BeachHead
- Toronto, ON
- Contract
- Full-time
- Issuing project communications and creating engaging PPT decks.
- Conducting thorough stakeholder impact assessments
- Creating comprehensive change management strategy roadmaps and timelines
- Managing and facilitating training sessions for project stakeholders.
- Experience in business process documentation and technical writing is highly desirable.
- Creating transition and sustainment plans to support project closure.
- Lead People and Deployment Readiness Workstream including integrating the efforts of change management training, customer experience, marketing and front-line delivery
- Background in project management is an asset (similar skills required)
- Apply a structured change management approach and methodology for the changes impacting employees and customers
- Develop a change management strategy based on an assessment of the change
- Develop a set of actionable and targeted change management plans – including stakeholder assessments, communication plans, leadership alignment plans, readiness and sustainment plans, and change metrics
- Execute on the tactical details of each plan
- Support the communication, training and engagement efforts of employee-facing managers and business leaders
- Be an active and visible coach to executive leaders who are change sponsors
- Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
- Create and manage measurement systems to track the adoption, utilization and proficiency of individual changes.
- Create and enable reinforcement mechanisms and celebrations of success
- Work with project managers and teams to integrate change management activities into the overall project plan
- Minimum of 5 to 7 years of dedicated Change Management experience.
- Bachelor's degree required
- Familiarity with the Change Management methods, approaches, tools
- Exceptional communication skills – both written and verbal
- Excellent active listening skills
- Problem-solving and root-cause identification skills
- Must be a team player and able to work with and through others
- Ability to influence others and move toward a common vision or goal
- Proficient in Microsoft Office suite: PowerPoint, Excel, Word
- Manage multiple and diverse stakeholders with varying needs
- Establish and manage communications processes, protocols and plans
- Create communications pieces for diverse audiences in multiple ways
- Able to resolve complex issues and conflicting interests with diplomacy and recognize when issues need escalating
- Operate under intense pressure
- Certification in Change Management methodology
- Familiarity with Project Management approaches, tools and phases of the project lifecycle