Retail Sales Associates
Lovisa
- Newmarket, ON
- Permanent
- Part-time
- Provide exceptional experiences to every customer using the Sell with Style steps
- Professionally resolve all customer complaints, ensure the customer leaves happy on every occasion by
- Share product knowledge for the current add on when styling customers
- Complete customer bag checks when required
- Have a clear understanding of store's targets set daily, weekly and monthly and how the store is tracking on a
- Assist in the overall achievement of store sales and performance indicators.
- Track sales hourly using the store diary
- Continuously improve on all company KPI's
- Utilize all tools within store diary to achieve KPI benchmarks
- Have a clear understanding of the proper use of the mechanical stud and clasp ear device
- Provide safe and sanitary ear piercing to customers
- Recognize the tasks and procedures in place for a potential exposure to blood borne pathogens
- Merchandising – to assist in merchandising and housekeeping
- Execute all floor updates, range updates and promotions exactly as per planogram
- Sale set ups completed as per sale guidelines
- Signage needs to be correct and up to date as per guide in the Lowdown and on planogram
- Ensure ‘time to shine' (morning cleaning) and ‘recovery ‘(end of day merchandising) is completed daily
- Ensure your store is clean and tidy for customers at all times- order cleaning products as required
- Log all maintenance issues through the ‘Service Desk' within 24 hours (excluding Maintenance and Marketing)
- Keep the backroom clean and tidy - No stock in backroom
- Conduct regular store walks to ensure there are no safety issues in store (broken mirrors, broken ladder etc.)
- Ensure the stock is processed according to company standards (IBT's etc.)
- Product must be replenished into ranges once deliveries are received within 24 hours
- Complete stock audits daily/weekly by end of day Friday
- Refill product from cupboards every day
- Excess must be organized to Lovisa standards. Each style bagged separately, and each product group bagged.
- Product may be considered as broken/faulty – ensure all product is repaired immediately and put back onto
- All product that is non-repairable must be scanned out the same day found.
- Complete visual merchandising and store promotional directives, including product placement, fullness,
- Ensure you're presented as per current Lovisa Style Guide
- Wear the team piece on every shift
- Conduct yourself in a professional manner at all times
- LOLA – to ensure that you read, understand and action all points in the Lowdown and any ‘Lovisa
- Store – to ensure that open lines of communication are maintained, and the Store Diary is utilized daily.
- Email and Phone Calls – Respond to any phone calls within 24 hours and any emails within 48 hours.
- To comply with all aspects of the Lovisa Employee Manual
- To comply with all aspects of the Lovisa Security Manual
- Be up to date with all policies and procedures
- Security – maintain security awareness according to Lovisa policy
- Use daily cash up sheets to ensure cash register balances at all times
- Be coachable in all aspects, flexible and proactive in style
- Start / Finish Times – As per roster within retail hours.
- Any hours worked outside your rostered times must be with the expressed agreement of your Regional
- Other duties and special projects within skill and competency level as required.