General Manager - Hotel

• Ensure all departments are profitable and maintain strong working relationships with our teams.
• Support Sales duties including marketing calls, attending community business functions, qualifying and retaining in-house groups and corporate business, and assisting Director of Sales and the Sales manager with hotel sales and pricing strategies.
• Meet all Accounts Receivable standards, and conduct monthly calls to ensure aging is current.
• Review financial reports and statements to understand and be accountable for both hotel's performance versus budget and expenses.
• Work to determine areas of concern and develop strategies to improve performance.
• Ensure staff receives required training for each position as per the Hilton brand while meeting corporate standard operating procedures.
• Regularly conduct staff meetings with department heads and keep open communication with the teams.
• Adhere to all brand standards and company procedures, regulations, and standard operating procedures.
• Allocate funds, authorize expenditures, and complete in budget planning.
• Review monthly financial reports while understanding at all times where the hotel stands against the budget.
• Manage the HR functions of the hotel by managing turnover, recruitment and motivating employees, focusing on employee development and retention.
• Be responsible/accountable for Quality Assurance audits either by Hilton or applicable bodies.
• Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
• Coordinate capital improvement projects to maintain quality standards and property image, and to protect the asset from neglect, damage or deterioration.
• Provide a professional image at all times through appearance and dress and set an example to the teams.
• Be accountable for the guest service and reputation of the hotels by responding to guests in a timely and professional manner to guest through all corresponding channels to ensure guest satisfaction.
• Follow company policies and procedures and effectively communicate them to team members.
• Ensure the hotels are in compliance with all federal, provincial and local laws, including Wage Hour and Health laws.

• Minimum 3-5 year General Manager experience in a fill-service branded property
• Strong knowledge extended stay market and F&B an asset
• Superior Revenue Management skills and understanding of Revenue Management systems in a hotel environment;
• Hilton (or Marriott / big brand hotel) experience is strongly preferred
• Passion to provide exemplary guest service
• Ability to create and develop a dynamic team
• Ability to work a flexible schedule
• Valid driver's license
• Ability to read, write, and speak English
• Strong Computer Skills in hotel operating systems is a must
• Degree in Hotel or Hospitality Management

JRoss Recruiters