Counter Salesperson
EMCO Corporation
- Guelph, ON
- Permanent
- Full-time
- Assist customers who purchase material at the Profit Centre counters
- Research product for customers and provide recommendations on our assortment of product
- Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
- Enter, pick, and pack sales orders generated at the counter
- Maintain and clean the counter area including any merchandising displays
- Inform the buyer when stocks levels are low
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Navigate and find a solution for customer concerns and complaints
- Perform other tasks as requested by the Profit Centre Manager
- Grade 12 diploma or equivalent; College and/or University degree an asset
- A minimum of 2 years of experience with customer service or counter sales
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to learn and operate the applicable software system used to process orders
- Experience working in a fast-paced environment
- Intermediate math skills with a strong attention to detail
- Ability to learn how to operate material handling equipment
- Possess a strong work ethic and a high standard of integrity
- Ability to work well independently and in a team setting
- Previous experience with or knowledge of plumbing and building products
- Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
- Experience using Trend, Eclipse, Word, Excel, and Outlook
- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit sharing
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time
- Monday - Friday
- 8 Hour Shift