Counter / Inside Salesperson
EMCO HVAC ISC
- Calgary, AB
- Permanent
- Full-time
- Research product for customers and provide recommendations on our assortment of product
- Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Management team while networking with customers at the counter
- Enter, pick, and pack sales orders generated at the counter
- Inform the buyer when stocks levels are low
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Navigate and find a solution for customer concerns and complaints
- Perform other tasks as requested by the Profit Centre Manager
- Grade 12 diploma or equivalent; College and/or University degree an asset
- Experience with customer service or counter sales an asset
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to learn and operate the applicable software system used to process orders
- Possess a strong work ethic and a high standard of integrity
- Ability to work well independently and in a team setting
- Previous experience with or knowledge of HVAC/R and building products sold at the Profit Centre
- Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
- Experience using Word, Excel, and Outlook
- Be able to work in a strong team-focused culture!
- Great training and career development opportunities
- Competitive Salary
- Comprehensive Benefit Package
- Great work-life balance
- Profit Sharing