Automotive Service Advisor
AutoCanada
- Pitt Meadows, BC Maple Ridge, BC
- $49,900-62,400 per year
- Permanent
- Full-time
- Competitive pay plans and a motivated group of AutoCanada employees to work alongside
- Dental and vision insurance
- Prescription insurance that can discount purchases up to 80%
- Paid holiday and flex time for full time AutoCanada employees
- Employee vehicle purchase & service programs
- Employee assistance programs focused on health & wellness
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career with a North American automotive group operating in Canada and the United States
- Set, confirm and prepare for appointments with customers so they can have a great service experience
- Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
- Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
- Follow up with customers to ensure satisfaction
- Gain superior product knowledge to effectively help customers
- Provide an exceptional customer experience to drive loyalty
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Prior sales experience preferred but not required
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-state driver’s license and an acceptable, safe driving record