Customer Support Specialist
Rokt
- Edmonton, AB
- $50,000-60,000 per year
- Permanent
- Full-time
- You’ll manage support tickets. You'll be working in Intercom to respond to live chat and email customer queries that come in.
- You'll guide our customers. You’ll work with our customers to educate them on how to use our app to be most successful.
- You'll address customer issues. While some tickets are fairly simple and straightforward, there may be more complex and deep rooted issues that require HTML/CSS skills to resolve. You will work to find solutions to these problems and bring it to the technical team if you’re unable to solve the issue.
- You'll collect customer feedback. We are extremely customer centric and we value every bit of feedback from our customers, whether it’s positive or negative.
- Join us at AfterSell by Rokt and be part of a dynamic team dedicated to empowering eCommerce merchants and driving success in the ever-evolving digital landscape.
- You put customers first. You constantly put yourself in the shoes of our customers, thinking about the implications of what you're doing. This reflects in your work — thoughtfully communicating our product, advocating for customers at product meetings, etc.
- You have strong communication skills. You have the ability to teach and present concepts in a compelling way.
- You have good values. You have high integrity, strive for excellence, value respect (of others and yourself), and believe in the power of collaboration.
- You have an entrepreneurial drive. You are comfortable with rapid change and high pace excites you.
- You believe in hard work. You understand that the world's best companies are built by talented and hard working people.
- You know what the priority is. You know how to prioritize tasks effectively to drive progress and achieve goals.
- You're a first principles thinker. You are driven to solve the core problem, holistically, by working with people and using the resources available to you.
- You love what you do. You genuinely enjoy every aspect of your role, finding fulfillment in helping merchants succeed and contributing to the company's growth.
- Accelerate your career. We offer roadmaps to leadership and an annual $10,000 training allowance
- Become a shareholder. Every Rokt’star gets equity in the company
- Extra leave (bonus annual leave, sabbatical leave etc.)
- Work with the greatest talent in town
- See the world! We have offices in New York, Seattle, Sydney, Tokyo and London
We are sorry but this recruiter does not accept applications from abroad.