Manager - Parts and Service
Randstad
- Burlington, ON
- Permanent
- Full-time
- Competitive salary and company benefits
- Working with a fun, exciting, and supportive team
Technical Management & Expertise:
Provide technical assistance and troubleshooting to customers, service technicians, and other stakeholders as needed.
Evaluate and pursue continuous improvement initiatives and best practices.
Become a subject matter expert on products and servicesProcess Flow:
Oversee the scheduling, tracking, and invoicing of service calls and rebuilds.
Manage the strapping head rebuild program within time and quality constraints.
Optimize inventory for spare parts and replacement items.Team Leadership & Development:
Lead, develop, and coach the Aftermarket Support team.
Roles cover technical sales, strapping head rebuilds, inventory management, logistics, parts/service/project coordination, and field services.
Build, equip, and train high-performing service technicians based on service schedule loads.
Establish KPIs and metrics to measure team effectiveness and overall performance.
Set goals and expectations for the team and provide support in achieving objectives.
Determine training requirements and develop training programs/materials when necessary1.Qualifications
Mechanical Engineering: Knowledge in this field is considered an asset.
Project Management: Experience in this area is advantageous.
Leadership: Previous supervisory experience with proven leadership skills is essential.
Accountability: Demonstrated ability to be accountable for results.
Problem-Solving and Time Management: Strong attention to detail and some technical aptitude.
Software Proficiency: Proficient in Microsoft Office applications; familiarity with an ERP system is also beneficial.
Educational Background: A university degree in Business or a related field.Summary
If this is the position for you, APPLY ONLINE or email resume to Mina Khalil at mina.khalil@randstad.ca
Only qualified candidates will be contacted.
Please visit www.randstad.ca for a complete list of opportunitiesRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.