Bilingual Order Fulfillment Specialist - Hybrid
Beyond Bilingual
- Mississauga, ON
- $65,000 per year
- Permanent
- Full-time
- Benefits: Medical, Dental, Vision
- Pension Plan and RSP matched by company 3%
- Excellent salary and great place to work
- Life Insurance. STD, LTD
- Gym membership with Goodlife
- Tuition reimbursement
- North American Training Academy
- Holiday parties and other monthly social events
- Open door management that promotes employee trust and autonomy
- Maintain good image of the Company and build good relations with internal/external customers in handling their queries, complaints, etc.
- Recognize and respond to client's needs by gathering and analysing relevant data to support calculated decision making, while improving supply chain efficiency and documenting trends.
- Prepare recommendations and optimize data results where possible to improve delivery expectations.
- Create and distribute open order reports to all impacted stakeholders. Reports will include: SIFOT, status of all open orders, expected ship dates, expedites where available and additional pertinent information.
- Coordinate with internal suppliers and colleagues for order inquiries, expedites and issue resolution, including entering internal support tickets.
- Order management of assigned customer accounts including order follow-up and order investigation.
- Expedite customer orders at customers request and whenever possible.
- Participate in customer collaboration meetings.
- Handle difficult and challenging situations by phone/email in a courteous and professional manner.
- Comply with the organization's people management, environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards.
- Perform special duties and carry out special assignments, as required by lead and/or supervisor, determined by business needs.
- Supply chain experience: mining and/or construction experience is highly preferred.
- 5 years previous experience.
- Bilingualism is an asset, English and French (for Quebec)
- Strong attention to detail and strategic thinking.
- Customer service and troubleshooting skills.
- Able to work well under pressure with independence.
- Tech savvy - can navigate multiple software systems and utilize company hardware with ease.
- Proficiency in MS Office, especially: Excel, Word and Outlook is required.
- Exceptional analytical, conflict resolution, and objection handling skills.
- Customer centric with a teamwork mindset and focus.
- Positive attitude.
- Excellent interpersonal and customer service satisfaction skills.
- Exceptional verbal and written communication skills are required.