Customer Service Supervisor
Spence Diamonds
- Mississauga, ON
- $21.00 per hour
- Permanent
- Full-time
- Attractive compensation packages
- Extended health benefits for all full-time Employees
- Amazing employee, friends & family discounts on our products
- A variety of Learning and Development resources
- Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
- Regular celebrations & employee incentive programs
- Team building events and activities
- Opportunity to grow within the company
- Continuous on the job training, support and mentorship
- Responsible for greeting our clients, handling all payments/transactions, answering incoming phone calls and emails, assisting in basic store maintenance and cleanliness, showroom upkeep and merchandising, and supporting the Sales Consultants and Management as needed.
- Working closely with the Store Leadership to ensure store standards and business operations are running smoothly.
- Efficiently and professionally responding to any correspondence relating to company business.
- Training and development of Sales Support Associates and ensuring all staff have thorough knowledge and are in compliance with Spence policies and procedures.
- Follow company process on performance managing part-time associates and work with the Store Director to provide coaching and creating necessary action plans.
- Creating and managing monthly schedules for the Sales Support Associates and ensuring scheduled hours do not exceed allotted hours.
- Responsible for recruiting and on-boarding new Sales Support team members and ensuring all new staff are trained properly and follow and understand all steps in the training process.
- Addresses customer complaints and feedback quickly and professionally in line with company guidelines to maintain an excellent customer experience.
- Effectively maintains operational functions of the store.
- Responsible for shipping and receiving of inventory and orders. Following all company guidelines regarding inventory control.
- Maintaining supply inventories, and conducting physical inventory cycle counts and alerting management of any discrepancies.
- Support Store Leadership with ensuring all company controls and procedures are maintained in regards to safety and loss prevention.
- Strong organization skills with the ability to multi-task
- Attention to detail and problem solving skills
- Excellent time management skills and the ability to prioritize work
- Proficiency in MS office
- Excellent written and verbal communication skills
- Customer Service experience – 1+ year(s)
- Administrative/Reception experience – 1+ year(s)
- Management/Supervisory experience – 1+ year(s)