Systems, Screening and Dispatch Navigator- Casual call

• Ready and able to respond to mental health and substance use related crises,

• Triage and adjust responses depending on call acuity, severing and other incoming calls,

• Think critically and respond quickly, especially in critical situations and when deciding the next course of action,

• Attend back-to-back calls,

• Communicate effectively with and follow the direction of the CLCR Team's Dispatch/Coordinator or any supervisor,

• Remain responsive to incoming calls up until the end of shift, and/or when Mandatory Emergency Overtime is in effect,

• Demonstrate emotional resilience, including and especially within complex situations,

• Work effectively as a team, including respectful communication throughout and following an emergency crisis response,

• Continuously center the needs of the person experiencing crisis

• Effectively and professionally engage other care providers, including when advocating for a person in crisis, and/or when critically assessing and determining the next course of action,

• Develop comprehensive safety plans and establish post crisis follow-up care, centering the needs of the person in crisis.

• Utilize a trauma informed approach, including with persons who are escalated and who use language or express beliefs that could be offensive or triggering for staff,

• Decenter themselves to provide care to all persons accessing our services,

• Utilize situational awareness, assessment, de-escalation, and mental health training to work safely within changing and unpredictable environments,

• Be prepared for and able to adapt to changing work environments, including:

• Perform in-person assessment to critically assess and determine the next course of action, including in cases where Dispatch was unable to provide detailed information,

• Remain on scene and able to critically assess, including when a situation escalates and/or requires a higher level of care,

• Professionally engage service providers, including police, ambulance, fire and healthcare providers, etc.

• Utilize ongoing assessment, rapport building and universal precautions,

• Utilize direct questions (open and closed ended), direct feedback and motivational interviewing skills

• Be open to feedback, engage in self reflective practices and humility,

• Understand and practice both collective and personal accountability,

• Be self-directed and able to perform all duties and professional obligations, without prompting or reminding,

• Adhere to all CLCR Program Policies and Practices

• Adhere to AVIs Policies and Procedures and Code of Ethics

• Minimum 3 years relevant experience, including mental health services, de-escalation and crisis response, and case management.

• Demonstrated experience utilizing lived/living expertise in service delivery and advocacy.

• Living/lived experience of systems of oppression, including criminalization of illicit and street-based substances; victimization and persecution of mental health experiences; gender-, race-based and/or experiences of othering, particularly experiences of violent and/or harmful emergency services interventions.

• Crisis Intervention Skills, including extensive experiencing with situational awareness, mental health assessments and suicide intervention.

• Able to respectfully engage and support Indigenous relationships, with a trauma informed and decolonial lens.

• Demonstrated skills, experience, and knowledge of harm reductio and health promotion practices.

• Demonstrated practice of social justice, cultural humility, and trauma-informed approaches to care.

• Relevant or applicable training/experience in anti-racism and an analysis of colonialism and the ways in which historical and ongoing colonization impacts Indigenous People

• First aid and CPR level C

• Valid Class 5 BC Driver's License with “Normal” Drivers Status

• Employment subject to criminal record check for working with vulnerable populations

• To comply with current BC Public Health Orders, must be fully vaccinated for COVID-19 or have an approved medical exemption. Proof of vaccination status will be required for successful applicants for positions covered by the order.

• Ability to manage hostile interactions, utilizing non-violent communication, situational awareness, and diffusing techniques.

• Emotional Resilience and ability to center the needs of the person in crisis, including persons who are angry, hostile, expressing values and beliefs that are opposed to yours/the teams.

• Humility, flexibility and self-directed

• Ability to critically assess and remain grounded in complex, changing situations.

• Ability to work mandatory overtime, to continue to provide emergency responses, where and as needed.

• Pay: $33.99/hour to start with stepped increases based on your seniority with AVI. (Pay for this role is based on the BCGEU pay grid 38)

• Hours and Schedule: Casual with shifts falling between Monday to Sunday 7:00am to 3:00pm, 12:00pm to 8:00pm and 5:00pm to 1:00am Mandatory Training Schedule: June 3rd-July 5th, 2024, Monday-Friday, 9am-5pm. Transitioning into shift/hours only after all components of Mandatory Training are successfully completed.

• Afternoon Premium for Some Shifts: Afternoon Shift Premium of an additional $0.25/hour applies to any shifts that have at least 50% of their time scheduled between 4 pm and midnight.

• Location: AVI Victoria office and throughout Victoria responding to crisis and in the community and where as needed, including in people's homes, community centers and outside/with folks surviving outside.

• Union: AVI is a union environment under the Collective Agreement: HEABC & Health Services & Support Community Subsector Association 2022-2025 and this role is a BCGEU union position.

• Term: Starting on June 3, 2024, and ending on March 31, 2025

• Pension: If you are already a member of the Municipal Pension Plan (MPP), you can continue with them at AVI immediately. At this time, AVI contributes an additional 9.31% towards your pension account. If you are not already a member of the Municipal

• Other Perks: This position gets paid an extra 5% in lieu of vacation 5% in lieu of stats, meaning your hourly rate is actually 10% higher than listed.

• Proof of Vaccination Required: AVI is under BC's Health Services Order and continues to require proof of vaccination.

AVI Health and Community Services