IT Solutions Analyst (Hybrid)
Irving Oil
- Saint John, NB
- Permanent
- Full-time
- Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café.
- Hybrid Work Model – Allows for a blend of in-office and work-from-home days.
- Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance.
- Flexible Benefits Plan – Including medical and dental benefits that are both in effect from day one.
- Paid Vacation – Plus an annual option to purchase additional vacation, too.
- Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program.
- Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program.
- Problem solve and troubleshoot moderate to complex hardware and/or software issues in a timely manner.
- Collaborate with stakeholders at any level to identify incident requirements, understand issues, review possible solutions and present recommendation.
- Support the development of project plans to gather requirements and creating broad scopes Participate in projects to implement new solutions or enhancements.
- Evaluate the approach to deal with issues, either undertaking to resolve themselves or by escalating issues with other IT team members and vendors.
- Mentor other Solutions Analysts and junior team members
- Adhere to all service management best practices on an individual level.
- Creation and ongoing maintenance of moderate to complex support documentation as required.
- Monitor, analyze, and troubleshoot software applications for potential issues and keep them running reliably.
- Support application patches, upgrades, and installation when required.
- Communicate the value of a process centric approach to solving problems and taking advantage of opportunities.
- Work closely with business subject matter experts to understand challenges faced that could have a portion of the solution based on technology.
- Ability to multi-task and shift priorities as required.
- Able to set priorities based on business and stakeholder requirement.
- Demonstrated interpersonal communication skills.
- Aptitude to embrace ongoing change in technology.
- Sense of urgency in completing tasks as assigned.
- Comfortable working with senior leadership as stakeholders.
- Ability to bring existing skills and experience to improve any business problem.
- The ability to be prepared and ask intelligent and compelling questions when in any meeting.
- Comfortable working in a team environment and able to take responsibility individually.
- Prior experience overseeing and understanding a variety of technologies.
- A proven ability to take the initiative to kick work off and see work through to completion.
- An understanding of why processes that are fit-for-purpose improve the outcome and are worth the effort to follow.
- Education: College diploma in related field
- Experience: 3-5 Years in an application support role
- Proven troubleshooting skills