Application Production Support Analyst

• The role can be very rewarding, but it will require a high level of commitment to get started quickly.
• The team works closely with its global counterparts, providing support 24/7 [including on call and weekend] and you should be involved in the rotation of escalating office hours (evenings, weekends and public holidays).
• The business line is state-of-the-art and highly dynamic and we operate in an environment that is responsive to their changing needs.
• Team members have the opportunity to broaden their understanding of GM activity and how the front office functions. It is also possible to learn the different technologies used.

• Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm)
• Analyze existing tasks and procedures in order to optimize and automate those using standards and tools.
• Provide technical and functional support to business users, mainly in North America, but also worldwide
• Identify, resolve and monitor production incidents, in consultation with the application production support team, business users, infrastructure teams and internal and external support teams.
• Diagnose and resolve data processing problems
• Support technical and business analysts in defining application production problems
• Participate in technical analyses, obtaining information on requirements and user acceptance testing for changes in the field of application production support
• Participate in disaster recovery trials (evening and weekend work)
• Support changes in production environments (evening and weekend work)
• Work with the development team and suppliers to provide temporary solutions and upgrade application platform software
• Analyze and improve existing procedures and tasks.
• Improve the implementation of the Geneos service monitoring tool and make missing checks on automation and applications
• Analyze and suggest improvements to our current production monitoring and warning process.
• Maintain existing production-related procedures, processes, and tools with a view to improving their efficiency and enabling the Applications Production Support, Montreal World Markets team to perform more value-added tasks.

• Technical and functional support experience in an environment in contact with clients
• 5 years of practice in a production environment, preferable in the financial field
• Good technical understanding of SQL; ability to carry out research using descriptive data and to provide updates as necessary
• Knowledge of scripting languages
• Excellent written and oral communication skills
• Analytical, documentation and problem-solving skills
• Good organizational skills; concern for customer service
• Experience in the financial domain
• English is required
• Knowledge of Unix and Linux
• Ability to work in teams and take initiative

Axelon Services