Burger King - Assistant General Manager

• Responsible for providing leadership in the restaurant - recognizing and motivating Shift Leaders, Shift Managers and Team Members; coaching and training the team in order to achieve operational excellence
• Cash handling, reconciling cash and daily paperwork
• Assist in the management of day-to-day operations by managing labour, counting and ordering inventory and supplies and developing the restaurant team
• Ensures the delivery on the Customer Promise through managing the daily operations of a restaurant
• Manages financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention)
• Directly perform hands-on operational work on an on-going basis to train and develop Team Members, and Shift Managers, respond to customer service needs and for the purpose of role-modeling
• Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines
• Motivates and directs team members and Shift Managers to exceed customer expectations with food and friendly service in clean surroundings
• Supervises and trains team members and Shift Coordinators on team stations, products, processes and policies
• Manages cash control/security procedures and implements marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results
• Ensure Occupational Safety & Health Act, local health and safety codes and corporate safety/security policies and procedures are met and followed
• Assist RGM in preparing action plans to address in-store issues and have ability to effectively communicate these plans to the team
• Assist RGM with local restaurant marketing activities and new product rollouts
• Develop and maintain relationships with suppliers, franchisees and other corporate contacts
• Recruits, selects, hires and retains effective team talent. Counsels and disciplines team members as necessary

Franchise Management