Company: BrightHR LimitedJob Title: BrightHR - Senior HR & Employment Relations AdvisorLocation: Vancouver, BCSalary: Up to $80,000 DOEWorking Hours: 9:00am to 5:30pmThis is an on-site positionAbout UsWith over 4 years of success in Canada, BrightHR has gained a reputation for excellence. A track record of results that speaks for itself, the multi-award winning BrightHR software supports one million users globally!! BrightHR is a cloud-based HR management solution suitable for small to midsize businesses. The platform provides a dashboard that helps businesses manage employee holidays, attendance, leave, shifts and documents. The award-winning SaaS platform helps businesses manage all aspects of employee relations from Vacation, attendance, scheduling, documents & much more. We also provides businesses with market leading advisory support for HR and OHS alongside access to new to market risk assessment & training platformWith an unrivalled track record of incredibly strong year on year growth of its subscription model business, BrightHR supports over 50,000 organizations globally. Part of the global Peninsula Group, with 14 companies and a group turnover in excess of $500m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.The Role of BrightHR - Senior HR & Employment Relations AdvisorThe BrightHR - Senior HR & Employment Relations Advisor will be responsible for providing reliable and commercially focused HR advice over the phone for BrightHR clients who have signed up for a package that includes 24/7 HR advice. The successful candidate will have an in-depth understanding of employment legislation and a great customer focus.Day-to-Day Duties and Responsibilities
To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call
To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
To provide clients with supporting information and direct them to relevant documents in the BrightBase document library to support the advice/ solutions provided
To actively own cases to resolution, building rapport and working relationships with clients on each interaction
To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
To log all advice accurately onto Salesforce and other systems
To follow internal protocols for managing and escalating cases where applicable
To undertake welcome calls with new clients to discuss our services and provide details on how the advice service operates
To actively seek and encourage client feedback by various methods and to promote and improve Bright's online reputation.
What you Bring to the Team
CHRP/CPHR/CHRL designation is mandatory
5+ years of relevant experience
Ability to work under pressure in a fast-moving, performance-driven environment
Excellent communication skills
Ability to juggle multiple tasks, prioritising your workload accordingly
Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre
The ability to motivate yourself and those around you
An organised self-starter with an enthusiasm for exceptional service delivery
Company Benefits
Day off on your birthday
Vacation Days increase after 2 and 5 years' service
Benefits and Pension Plan available.
Access to Employee Assistance Programs
Why join BrightHR?Our vision is to build better businesses starting with our own. Here at BrightHR, what you will come to learn is that we practice what we preach.Become a part of our exciting journey. Apply now!BrightHR is committed to an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process.
