Project Manager Assistant
ServiceMaster
- Victoria, BC
- $50,000-56,000 per year
- Permanent
- Full-time
- Complete projects or assignments assigned while ensuring customer satisfaction through a timely restoration process
- Coordinate the PM's schedule, construction/repair schedules, material schedules, and communicate updates to stakeholders
- Communicate with clients and vendors as necessary to advise of projects and/or schedules updates
- Scheduling meetings and site visits for the PM to homeowners, insurance adjusters, and trades vendors
- Communicate and coordinate project activities between the PM, internal staff, crew, sub-contractors and clients
- Notify the PM of new or cancelled claims indicating dates, timelines, and details of the any losses
- Receive and respond in a timely manner to any incoming calls
- Prepare requests for quotes, purchase orders, work orders, notices of commencement, supporting documentation for cost breakdown and other documents for jobs as needed
- Compile accurate job costing sheets for accounting purposes based off of estimates completed by the PM, costings sheets, and purchase orders
- Complete invoicing form in the required format and distribute in a timely manner
- Initiate and update client records, including, creating files for all quote claims, maintaining client files, and ensuring all documents are scanned and accounted for
- Document details of all other major occurrences in the scope of the project, including emergencies, structure scopes, estimates, letters to clients and adjusters, as per the PM's direction
- Maintain professional conduct and appearance in all client facing activities
- Establish positive rapport with clients when possible
- Provide an exceptional level of service that exceeds the expectation of the client
- Conduct all work in accordance with company safety policies
- Adherence to all company workplace policies
- Perform other duties as may be required
- Ability to coordinate effectively with the PM and stakeholders involved in projects
- Effective communication skills both written and verbal
- Ability to engage clients and deliver excellent service
- Thorough decision making skills
- Highly organized, strong attention to detail and ability to multi-task
- Demonstrated sound work ethics
- Proven ability to build and maintain strong working relationships
- Flexible, adaptable and able to work effectively in a variety of settings
- Operates with honestly and integrity with a genuine desire to make valuable contributions to the team
- Works well independently and in a team environment
- Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
- Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
- Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
- Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
- Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
- Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
- Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
- Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
- Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.