Product Operations Manager - Creative
Arc'teryx
- North Vancouver, BC
- $91,000-114,000 per year
- Permanent
- Full-time
- Managing all inputs and outputs of the Product Creative team with relation to the Go-To-Market Calendar
- Ensuring all GTM deliverables are on time and that any risks or changes are communicated and solutioned with the Product Operations team
- Collaborating with cross-functional partners to evolve the GTM process, with emphasis on how the Creative teams plug into the rest of the processes
- Collaborating with the Product Operations team to document end-to-end processes
- Creating and implementing Standard Operating Procedures (SOPs) and process maps using standard templates
- Maintaining user guides and online help tools
- Analyzing the current business processes and collaborating with users to identify process improvement areas to help maximize efficiency
- Building and recommending new process, process flows, tools or systems solutions that are aligned with company goals
- Building close relationships with the Design, Development, and Advanced Concepts teams to support change management initiatives and stakeholder engagement
- Preparing meeting agendas and summarizing takeaway actions
- Upholding Fair Labor Association's Workplace Code of Conduct and Principles of Fair Labor and Responsible Sourcing, throughout the Arc'teryx supply chain
- Partnering on the development and articulation of key GTM processes; ongoing projects and change opportunities to enhance linkage between Design and cross functional partners
- You have 5+ years' experience in an operational role (project coordination, product operation, product management, etc.), in the creative, colour or apparel industry
- You pose a high level of analytical and critical thinking
- You are familiar with the Go-To-Market process
- You have excellent interpersonal skills and the ability to work with all levels of stakeholders
- You have the expert ability to explain, articulate, and document concepts, business processes, systems and business requirements
- You have confidence in communicating and collaborating amongst large and diverse audiences
- You have the ability to effectively manage multiple competing priorities, with a scale mindset
- You have a willingness to improve your skills independently in new technologies and solutions
- You are proactive in identifying the root cause of issues, seeking the best (sometimes not the easiest) solutions with an unwavering commitment to do what is right
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- Your passion for your work is paralleled by your passion for getting outside and living it