Bilingual Industrial Technical Services Representative - Représentant(e) bilingue des services industriels et techniques

• Assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes.
• Applies technical knowledge to assists customers with testing parameters and proper completion of profiles, manifests and appropriate forms.
• Processes profiles, contracts and credit requests, schedules pick-ups, resolves billing inquires, and resolves customer issues.
• Develops economic and practical solutions for customers using competitive pricing tools. Develops customized proposals and prepares correspondence.
• Effectively utilizes, coordinates and cultivates relationships with internal and external customers.
• Contributes to the achievement of the assigned territory revenue goals for the Manufacturing and Industrial (M&I) sales teams.
• Maintains and builds upon existing customer relationships through active account management and retention including the administration of profile renewals, regulatory updates and new service offerings.
• Leverages existing customer relationships to identify new waste stream opportunities.
• Drives new opportunities through the use of written correspondence, collateral materials, email, and phone calls.
• Provides leads to account managers and program managers using WM sales management tools.
• Conducts effective probing of inbound customer calls to identify the proper methodology to close the customer.
• Assists account mangers with receivables and collections issues.
• Handles inbound customer calls and referrals from account managers.
• Delegates data entry, manifest preparation, filing and other basic administrative tasks to Industrial Sales Coordinators.

• Education: High School Diploma or GED (accredited).
• Experience: One (1) year of relevant work experience (in addition to education requirement).

• Applicable regulatory training.

• Knowledge of hazardous waste regulations, DOT requirements, and corporate policies and procedures required. Requires proven experience with Microsoft Word, Excel, and PowerPoint. Requires superior interpersonal skills for internal and external interactions.
• Bilingual (French and English required) spoken and written - We require an bilingual speaking representative to service our English-speaking clients

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, general business periodicals, professional journals, technical procedures, and governmental regulations required. Ability to write routine reports and correspondence required. Ability to speak effectively before groups of customers and/or employees of organization is required.

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers is required. Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area, circumference and volume is required.

• Ability to prioritize and apply common sense to carry out instructions furnished in written, oral, or diagram form is required. Ability to deal with and solve practical problems is required.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is: office setting.

Waste Management