Bilingual Customer Service Representative/Order Management-HYBRID
Beyond Bilingual
- Mississauga, ON
- $60,000-65,000 per year
- Permanent
- Full-time
Hours: Monday to Friday (there are 3 shifts to choose from ( 7am to 3pm, or 8am to 4pm or 9pm to 5pm)-Flexible
Salary: $60K-$65KCompany:Established in the 1950s, our client is a leading product and service provider specializing in industrial tools, systems, and equipment. They have over 200 distributors across Canada supported by a nationwide sales, distribution, and service network. They are committed to providing high-quality, state-of-the-art, efficient products for customers, while saving them money and respecting the environment.PERKS:
- Benefits: Medical, Dental, Vision
- Pension Plan and RSP matched by company 3%
- Excellent salary and great place to work
- Life Insurance. STD, LTD
- Gym membership with Goodlife
- Tuition reimbursement
- North American Training Academy
- Holiday parties and other monthly social events
- Open door management that promotes employee trust and autonomy
- Order management of assigned customer accounts including quotes, order entry, order follow up
- Maintain a good image of the Company and build good relations with internal/external customers in handling their queries, complaints, etc.
- Inform clients about services and products available, and make recommendations where possible
- Handle disgruntled or dissatisfied callers in a courteous and professional manner. Strive to resolve client issues on the first call without escalation.
- Prepare and distribute open order reports to all impacted stakeholders. Reports will include the status of all open orders, expected ship dates, expedites where available and additional pertinent information.
- Coordinate with internal suppliers and colleagues for order inquiries, expedites and issue resolution
- Expedite customer orders at customers request and whenever possible
- Participate in customer collaboration meetings
- A minimum of 3 years of full Order Management
- Must be Fully Bilingual English and French
- Strong customer service and troubleshooting skills
- Computer literate, including effective working skills of MS Office and Lotus Notes
- Exceptional conflict resolution, negotiation, and objection handling skills
- Customer Focus
- Excellent interpersonal skills
- Teamwork
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.