Spa Therapist/ Body Worker
Rosewood Hotel Group
- Canada
- Permanent
- Full-time
- Maintain complete knowledge of and comply with all Rosewood departmental policies/service procedures/standards, Forbes and LQA Standards.
- Attend all scheduled meetings, classes, and training sessions; knowledge required within Sense Spa must be passed on to co-workers.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; respond promptly and acknowledge all guests. Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Always maintain positive guest relations.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain knowledge of hours of operation, reservations, fees, treatments, products, and merchandise as well as pertinent hotel information.
- Be familiar with all hotel/spa packages, promotions, prices, and rates.
- Set up and organize workstation with designated supplies, forms and resource materials, report shortages to management.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Perform opening/closing procedures following proper cleanliness and sanitization standards.
- Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments).
- Maintain inventory products and supplies.
- Conduct appointments according to guest's comfort and desire. Follow massage and body treatment protocols and SOP's.
- Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
- Verify medical releases from guests with applicable medical conditions.
- Follow proper draping procedures.
- Sanitize implements and working areas.
- Sell/promote merchandise.
- Complete required post- treatment documents.
- Follow dirty linen procedures and room set up.
- dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day.
- Handle emergency procedures and report any accidents to your manager and security.
- Fill out necessary reports as required.
- Follow established standard spa treatment SOP's.
- Perform all other duties as required.
- Experience: Minimum 2 years of experience as esthetics/ massage in a luxury spa environment, preferably within a luxury hotel.
- Education: High school diploma. Diploma or degree in a related field. Esthetic Certification from the Cosmetology Association of BC. CPR certified.
- General/Technical Skills: Ability to:
- Language: Required to speak, read, and write English. Additional language is an asset.
- Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates i obtaining Canadian work authorization.
- Physical Requirements: Must be able to exert physical effort in transporting 10-15 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.