IT Helpdesk Technician

Kent Legal

  • Toronto, ON
  • $65,000 per year
  • Permanent
  • Full-time
  • 11 days ago
Job DescriptionJob Title: IT Help Desk TechnicianJob #: 16569Job Type: Full time, permanentLocation: TorontoSalary: $65,000Benefits: Excellent benefitsRemote Flexibility: Hybrid Remote FlexibilityOur client, a leading firm, is currently looking for an IT Help Desk Technician. This firm has an excellent culture and a lot of career development opportunities.
  • Full-service mid-sized business law firm.
  • Recognized as leaders in their respective fields in the 2023 The Best Lawyers in Canada.
  • Office conveniently located in Toronto’s Financial District!
Duties and Responsibilities:- Provide front line support to firm members;- Respond to Help Desk tickets and provide one-on-one support to all firm members with their hardware/software related questions and problems;- Provide remote computer support for end users as requested;- Investigate and resolve Help Desk issues and escalate as necessary;- Ensure that the Help Desk is monitored during normal business hours and that all requests are assessed and resolved;- Provide support of technical hardware including, but not limited to, computers, mobile devices, phones, printers, and photocopiers as necessary;- Participate in technical workstation support and systems implementations and rollouts; and- Responsible on a rotation basis for after-hours support.Requirements:- 2+ years of law firm experience in a Legal Help Desk/IT department;- Community College diploma in IT related studies- Experience in the use of standard business applications: : Windows 7/10, MS Office 2010, MS Office 365, HP printers, iPhone, TCP/IP Networking/Active Directory, MS Exchange, Windows Server, desktop and notebook configuration- Exceptional communication skills (oral and written);- Able to prioritize and handle demanding situations;- Work independently as well as in a team environment;- Able to work overtime as needed; and- Excellent troubleshooting abilities with the ability to learn new concepts and products quickly.

Kent Legal