Parking Representation Officer
Brackenberry
- Lambeth, South East London
- £19.05-23.83 per hour
- Contract
- Full-time
- To prioritise and manage own workload and tasks in response to changing demands from management.
- To investigate all challenges and representations received against disputed PCNs/FPNs, critically assessing the outcome before responding to the motorist with the formal decision. If evidence is incomplete the post holder will request additional information to support either partys claims.
- To deal with transfer of liability in change of ownership or contract hire, payment related enquiries, and enquiries or representations with payments attached.
- To ensure that all correspondence is replied to in accordance with best practice and in plain English.
- To ensure that daily quality and quantity performance standards are met or exceeded and that letters conform to relevant quality, policy and legislative standards.
- At least 2 years experience of working in customer service or administration, having to compose formal letters and correspondence
- Experience of analysing data and carrying out investigations to inform decisions
- Experience of working within a busy, target-driven environment and effectively prioritising and managing own work load
- Experience of using computer systems and databases
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K