Systems Analyst
Gowling WLG
- Calgary, AB
- Permanent
- Full-time
- Initial set-up and monitoring of network shared directories
- Deploy, maintain, and monitor Internet links, Wide Area Networks (WAN), Local Area Networks (LAN), SDWAN distributed within Gowling WLG Canada in conjunction with service providers.
- Assist with the implementation of standard processes and procedures to support Canada wide operations.
- Monitor and maintain office networks, storage and other system accounts, including performing daily, weekly and monthly checks on the infrastructure, i.e. network security and technical problems, monitoring disk space, memory, percentage utilization, servers, in accordance with the Firm’s policies and procedures.
- Recommend hardware and software upgrades and make recommendations regarding network growth, including preparing and conducting software deployment and update network utilities/software ensuring patches, files etc. are current.
- Schedule all maintenance and ensure users are given suitable notice.
- Update all infrastructure utilities/software ensuring patches, files etc. are current.
- Maintain and update infrastructure documentation for Firm systems
- Assist in monitoring and maintaining remote communications, wide-area facilities, Backup, cloud, and e-mail services.
- Participate in and/or lead IT projects; assist in the managing of projects including, creation of project charters, scope and deliverables, estimation of effort, costs and resources, scheduling, and communications.
- Provide 3rd level user support on a priority basis, including Service Desk and technical support services with other members of the IT team
- Participate in an On Call rotation for 24/7 infrastructure support
- Any other duties as required.
- University degree in information technology or diploma of collegial studies in computer science/networking or security or relevant experience.
- Ability to communicate effectively and clearly with other Firm members, with the aptitude to take care of clients’ needs in a professional and courteous manner
- CCNA or CCNP certification with experience.
- Excellent knowledge of the various routing protocols such as EIGRP, BGP, and OSPF
- Possess strong planning, analytical, and conceptual skills.
- Knowledge of scripting, desktop management tools, and email systems would be an asset.
- Knowledge of Cisco network hardware, NetApp storage, Microsoft Windows Server OS’s, Cisco Server hardware, and VMware virtual environments.
- Ability to handle confidential information and use good judgment.
- Flexibility to provide after hours support is required. Travel to other offices and the data centre is a possibility
- Knowledge of legal industry and technology, an asset.
- Possess confidence, courage and enthusiasm to drive business change
- Ability to communicate effectively with other Firm members, with the aptitude to take care of clients’ needs in a professional and courteous manner.
- Capacity to work independently, as well as in a team environment.
- Able to prioritize and to redefine priorities when necessary.
- Handle stress in a business-like manner.
- Critical-thinking, problem-solving and time-management skills.
- Bilingualism (French/English) an asset.