Infrastructure Systems Team Lead
City of Prince Albert
- Prince Albert, SK
- Permanent
- Full-time
- Supervise, schedule and manage the performance of employees assigned to the infrastructure systems team.
- Oversee the selection, implementation, enhancement and upgrades of infrastructure systems across the team.
- Ensure effective systems analysis processes and standard procedures are developed for and used by the team.
- Assist with recruitment and selection of infrastructure systems team employees.
- Develop and authorize individual work plans for the work group which align with the department.
- Ensure direct reports comply with legislative acts, regulations as well as City policies & procedures.
- Define and map infrastructure requirements in consultation with decision makers, process owners, stakeholders and end users.
- Serve as technical infrastructure expert providing guidance and support to IT team members and IT projects.
- Ensure robust network operations and network security.
- Participate in an on-call rotation for security managed services and failures.
- Participate in an on-call rotation for EOC activation and emergency system failures.
- Provide support for corporate email systems.
- Research and develop server requirements and recommend physical server procurement.
- Prepare systems documentation and reports as required.
- Develop structured diagrams for the specifications of databases, communication systems, servers, storage area networks, security or any other computer related hardware or software.
- Deliver training as required.
- Lead in house and 3rd party IT consulting infrastructure changes and enhancements.
- Responsible for drafting policies that govern all system users with respect to technology usage and security; and monitoring and investigation of violations of the policies.
- Implement strategies to manage system recovery and disaster recovery scenarios and backup systems in case of failure.
- Support installation, maintenance and configuration of Security Cameras and data collected from those systems.
- Research and recommend diagnostic tools.
- Recommend and enact Group Policy configurations and employee access rights.
- Develop operational, installation, and upgrade procedures, to be used by other staff, for communication systems, hardware, network, security, storage and software.
- Create and ensure proper procedures are followed to create and maintain all employee user accounts on the networks.
- Ensure all infrastructure systems are appropriately maintained and updated.
- Maintain antivirus concurrency.
- Deploy virtual servers.
- Support wide area network (WAN).
- Provide end user support to identify, diagnose and resolve system issues.
- Degree or Diploma in Computer Science or a related field or equivalent experience.
- MCA in Microsoft 365 discipline considered an asset
- MCSA in Microsoft Server 2016 considered an asset
- Network+ Certification recommended
- 5+ years experience in a related IT field in a corporate environment.
- Strong understanding of IT fundamentals and best practices as they relate to a corporate network environment.
- Knowledge and experience working with virtual environments, MS servers, system storage and network security.
- Understand integration with Azure AD and Hybrid Exchange
- Knowledge of policies and procedures specific to the City of Prince Albert.