Field Support Specialist
Komatsu
- Port Moody, BC
- Permanent
- Full-time
- Assessing mine site operations and overall performance using data analysis; including fleet utilization, fleet productivity, cycle effectiveness, loading process, etc...
- Identifying and documenting opportunities for improvement and making recommendations for key stake holders.
- Generating, implementing and presenting Performance Assurance and Mine Planning performance indicators according to the scope of work.
- Ensuring proper development of the Performance Assurance process in Canada and globally.
- Support client training, assisted operations, continuous improvement projects, and advise on system usage and navigation.
- Facilitating workshops, training, and coaching initiatives to ensure proper product awareness, ability and education for Modular clients.
- Creating client specific reports and action item lists
- Technical troubleshooting with assistance from Modular's technical support staff.
- Preparing detailed road maps, allowing for clear follow up on activities and client initiatives through to completion.
- Creating, implementing and monitoring satisfaction programs to ensure that our clients success is held in the highest regard.
- Establishing and developing successful partnerships with client users and stakeholders.
- Bachelor's degree in Mining Engineering, or related field, or 3+ years mine site work experience.
- Demonstrated ability to swiftly identify opportunities and solutions.
- Experience in mining and/or knowledge of the related terms, processes, technology applications and solutions.
- Working knowledge of data analysis methods and tools.
- Excellent presentation, written and oral communication skills.
- Process improvement training/qualifications such as Six-Sigma.
- Experience with Modular or related Fleet Management or Machine Guidance products.
- If not a native English speaker, advanced English proficiency (both written and oral).
- Team oriented, flexible with job requests, and a self-starter in the work environment.