Operations Manager
University of Waterloo
- Waterloo, ON
- $59,127-73,909 per year
- Permanent
- Full-time
- Manage new infrastructure projects, including building design and coordination of function to optimize total resources within the Faculty
- Liaise with other academic and support units with regard to space usage optimization, space sharing opportunities and collaboration with other Faculties and/or Universities on joint projects
- Review and advise on requests for new space or repurposing existing space
- Recruit staff members to serve as building co-ordinators, fire wardens and first aiders; ensure continued training and communication regarding staff duties; maintain the Faculty’s Fire Plan
- Member of the Health, Safety and Environment Management System; prepare reports on health, safety and environment for the UW Safety Office
- Work collaboratively with the Safety Office, UW Police, Plant Operations, and units to enhance security and safety in the Arts working environment; develop action plan(s) for emergency
- situations; ensure that training and communication are provided as required
- Manage keying systems and distribution; maintain the Faculty’s key control database; regularly
- review and recommend changes to the keying structure for enhanced security
- Examine measures for improvement of building security, including the installation of security systems as appropriate
- Monitor break-ins and thefts; with UW Police, implement correctives and prevention plans as required
- Manage requirements for accessibility and safety in the work environment from the Safety Office
- Promote energy conservation and the greening of buildings
- Provide comprehensive, accurate, and detailed data analytics in support of Faculty planning and strategic initiatives, evaluation, and budgeting processes
- Identify data sources and develop data definitions, working closely as required with Institutional Analysis & Planning (IAP), with peers in other Faculties, the Research Office, and others
- Perform comprehensive analysis of Arts’ graduate and undergraduate program metrics, including application, admission, retention, program changes, graduation data in consultation with relevant Faculty and university personnel
- Analyse Arts’ student demographic data and quantitative and qualitative data pertinent to Faculty
- and departmental planning
- Support the work of Faculty committees in defining appropriate performance metrics, sourcing and/or providing data to support decision-making
- Gather/interpret a comprehensive array of metrics about the Faculty’s research performance in consultation with the Arts and University research offices, and with IAP as required
- Enable continual and effective use of data throughout the Faculty through careful, clear, and readily understood reports prepared for a variety of audiences and users, by means of various reporting formats and web technologies
- Provide timely and efficient reporting as required for various audiences (including website)
- Provide leadership in reviewing current processes to improve operations;
- Ensure effective change management through communication, consultation, expectation management, training and development
- Identify opportunities to improve transparency and reduce duplication and errors and to ensure consistency in data across the Faculty and with university systems where applicable
- Maintain appropriate institutional connections and communications to ensure that Arts’ business systems are in sync with institutional developments and requirements
- A Bachelors degree in Business Administration or a related field
- A combination of equivalent experience and education will be considered
- Operations related experience in an academic environment, including demonstrated experience with facilities management
- Experience with data analysis including data management, manipulation and interpretation with demonstrated experience working with large and complex data sets
- Experience with departmental and/or enterprise level business process improvement initiatives is an asset
- Excellent computer skills working with - SharePoint, Excel, Access
- Maintain confidentiality, ability to prioritize and organize, be flexible and adhere to deadlines
- Working knowledge of a variety of reporting and data visualization tools, such as Tableau
- Excellent communication and diplomacy skills: ability to converse articulately and diplomatically with university administrators and other campus stakeholders
- Ability to work independently and as part of a team; ability to take initiative and be proactive
- Proficient level of knowledge of project management skills