Incentives Marketing Operations Professional
360insights
- Moncton, NB Whitby, ON
- Permanent
- Full-time
- Create and track all operational requests through to resolution:
- Support in managing day to day incentive escalations on behalf of GE Appliances
- Provide summary escalation reporting directly to GE Appliances
- Support and provide training on operational processes where applicable
- Support Program Intake processes (New and existing programs)
- Provide operational support and training to all ASM's
- Collaborate with brand teams to ensure program launches are on track
- Create and maintain workback schedules
- Support Technology requests
- Provide oversight on technology requests
- Attend and support technical meetings
- Provide oversight and support for SPIFF planning tool
- Reporting
- Support internal GE Appliances stakeholders with reporting requests
- Support internal GE Appliances stakeholders with training on reporting functionality
- Marketing requests (Intake, Support, Follow up)
- Support internal 360 team members with marketing calendars and workback schedules
- Support GE Appliances marketing calendar by communicating with 360 marketing teams
- VIP/Client Support
- Collaborate with 360 GE Appliances VIP team to support process improvements
- Support training initiatives with 360 teams
- Support training for all GE Appliances stakeholders
- Customer Care (Training, Support, Follow Up, Reporting)
- Support and organize ongoing training with the 360 customer care team
- Provide scorecard reporting to the GE Appliances team as required
- Support cross functional communications and updates within GE Appliances
- Support with the maintenance of all NPS and support scorecards
- Update and support with maintenance of all documentation
- Attend and support with all operational/marketing focused calls
- Strong attention to detail
- Knowledge of MS office suite
- Reliable, team player
- Ability to assess data analytically and obtain a granular understanding of on-going programs
- Strong interpersonal skills
- Reviews tasks at hand with an analytical lens to realize operational efficiencies