Emergency Dispatcher (Casual)
Yellowhead County
- Edson, AB
- $26.82-29.20 per hour
- Permanent
- Full-time
- Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner;
- Gather relevant information to determine the type and severity of the call;
- Reroute calls to the correct agencies;
- Dispatch appropriate firefighting resources based on call information;
- Prioritize multiple calls to allocate available resources;
- Monitor responder safety by radio;
- Dispatch additional resources as requested by incident commanders;
- Maintain logs and incident reports using provide methods;
- Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry;
- Complete paperwork and documentation related to call center operations;
- Ensure the call center is kept in a clean and orderly manner;
- Perform administrative tasks as directed;
- Signing in/out of Peace Officers for contracted clients;
- Regular safety checks on officers by radio;
- Taking complaint calls in a courteous and professional manner;
- Utilize a variety of programs for processing complaints and assigning to officers;
- Signing in/out of working alone employees for contracted clients;
- Regular safety checks on officers by radio;
- Emergency notification to supervisors if employees cannot be reached;
- Afterhours emergency call management for contracted clients;
- Taking calls and relaying relevant information to on-call departments.
- Minimum education of Grade 12 or equivalent;
- Post-secondary education in a related field is considered an asset;
- International Academies of Emergency Dispatch certification is considered an asset;
- Emergency Telecommunications certification is considered an asset;
- Experience in emergency dispatch or call-taking preferred;
- Basic training in office software preferred;
- Strong computer and typing skills preferred;
- Understanding of radio communication systems preferred;
- Valid Class 5 Alberta Driver's License;
- Completion of Defensive Driving;
- Valid Standard First Aid/CPR;
- Strong organizational skills with attention to detail;
- Excellent communication skills;
- Ability to manage difficult/stressed callers in a professional manner;
- Ability to work under pressure and stress in a fast-paced environment;
- Ability to switch quickly between tasks, resourceful and adaptable to changing environment;
- Ability to control emotions;
- Work well in a team;
- Reliable and dependable under minimal supervision.
- Closed office environment with instances where leaving during shift without planning is not an option;
- 12-hour shift work;
- Overtime may be required;
- Sitting for long periods of time;
- Constant changes in duties during shift;
- Requires intense listening attention in responding to emergency calls;
- Can be a high stress environment that can result in being mentally taxing.