Investigator - Asset Protection Operations Center - 3rd Shift (10:20 PM- 6:45 AM)
Nordstrom
- Seattle, WA
- Permanent
- Full-time
- Monitor computer terminal(s) for third party access, security, intrusion, and any building alarms. Maintain a daily log of events during assigned shift and escalate to appropriate partners as needed.
- Monitor critical incidents in real-time and response to emergency situations including in-progress acts of violence, crisis, and any other incidents posing hazard to lives and property. Utilize appropriate escalation approaches and follow established best practices
- Collect documentation for security incidents including reviewing and saving CCTV (Closed Circuit Television) video and completion of appropriate written documentation.
- Remotely supports access control environments including security cameras, burglar alarm, access control (including credential administration), and key/core hardware administration. Support projects that leverage the physical security infrastructures
- Look for opportunities to improve overall safety; work with teammates to investigate daily issues, identify discrepancies and address opportunities for improvement
- Provide support for security related concerns, requests, and questions for all Nordstrom properties as needed
- Basic computer knowledge and experience using Microsoft Office Suite (Word, Excel, Outlook).
- Good situational awareness and ability to adapt to changing environments/needs
- Background in security systems
- 2 years in service-based security operations preferred
- Strong analytical, organizational, communication, and planning skills
- Actively participates and collaborates with others on one's own team and cross-divisionally for the achievement of business goals
- Uses innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities
- Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals
- Builds rapport with all kinds of people inside and outside the organization
- Strong collaboration and de-escalation skills
- Good situational awareness and ability to adapt to changing environments/needs
- Ability to maintain a calm presence in the face of issues, disasters, trauma, etc. in support of your team and to drive the necessary support to ensure the best outcome for the issue(s) and/or incident(s) under your watch.
- Intermediate experience with Microsoft Word, Excel, Outlook, PowerPoint, the Internet, and Access Control Systems
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources