General Manager (Edmonton, CA)
Nando's
- Edmonton, AB
- Permanent
- Full-time
- 4 weeks of Vacation and 1 week of Sick Leave annually
- Sales and Long-Term Incentive Bonuses
- Competitive Medical, Dental and Vision plans with 100% company paid options
- 401(k) retirement plan plus a 4% company match after a year
- Annual General Manager Conference Celebration
- Opportunities for advancement through development program and NROs
- Free shift meal
- Be a leader of your team by inspiring confidence in their abilities.
- Create a pipeline of future leaders by effectively training, coaching, and developing your people to take on additional responsibility.
- Engage with guests and Nandocas to develop relationships and create lasting connections.
- Practice and support appropriate goal setting with Assistant General Manager and Restaurant Managers.
- Practice and always exude professional language and demeanor to navigate and resolve situations with both Nandocas and guests.
- Effectively delegate tasks to empower and develop your Assistant General Manager and Restaurant Managers.
- Own and execute performance reviews.
- Display complete knowledge and ownership of Nando's food safety and operational standards to ensure and safe guest and Nandoca experience.
- Be the example for the safety and security of your People and Restaurant by safeguarding keys, securing doors, and setting the alarm.
- Ensure the weekly completion and accuracy of inventory, Administrative File, and validity of time keeping for submitting to Payroll.
- Teach and manage the skill of writing effective Manager and Nandoca schedules that properly correlate to financial targets.
- Practice and lead responsible Cash Management including: monies issued, safe counts, deposit preparation, cashier check outs, discount authorizations, refunds, and voids following Nando's policies.
- Thoroughly execute all opening duties: Read the Manager Communication Log (MCL), review the staff line up for the shift, check catering orders and ensure operational preparedness to execute, review sales forecast for the day, validate previous days inventory, complete prep sheet, complete any food and beverage orders required, count safe, assign cash drawers, order change, complete chicken cook sheet.
- Own Back of House duties during the shift, to include: completion of prep and pull/thaw lists, full utilization of the cook sheet to call chicken, and consistently performing timely and accurate line checks.
- Thoroughly conduct a Shift Changeover: Ensure the next manager and team of Nandocas are set up for success by making sure that all AM monies and safe are reconciled, food and production levels are validated, a final walk through is conducted and the Manager Communication Log (MCL) has been updated.
- Thoroughly execute all closing duties, to include: Conduct final walk through to check for cleanliness, set up catering orders for the next day, complete closing inventory, reconcile all cash for the day, validate all time keeping for the day, run end of day reports, update the Manager Communication Log (MCL).
- High School diploma or equivalent education (GED), preferred
- Must have 3-5 years General Manager experience
- Must demonstrate understanding of safety, sanitation, and food handling procedures and can coach and teach their team
- Friendly and polite with a professional work ethic
- Flexibility to work different job functions, shifts, overtime
- Understanding of basic computer and internet navigation skills required
- Successfully complete manager training within allotted time
- Must pass a background and credit check
- Must be able to work at any restaurant within region from a food/ alcohol licensing and transportation perspective
- Able to independently lift up to 50lbs for an extended period of time
- Must be able to walk and/or stand for 8-10 hours per day
- Hand-eye coordination
- Reaching, bending twisting, stooping
- Pushing and Pulling
- Lifting overhead
- Must be able to climb stairs in restaurants that have multiple levels