Remote Customer Support Specialist (Insurance)

• Serve as a remote point of contact for insurance customers, handling inbound calls, emails, and online presentations.
• Assist clients with policy inquiries, coverage details, claims processing, and billing questions.
• Provide accurate and timely information while maintaining a high level of professionalism and empathy.
• Collaborate with internal teams to resolve complex customer issues and escalate matters when necessary.
• Process policy changes, endorsements, and upgrades accurately and efficiently.

• Previous experience in customer support, preferably in the insurance or financial services industry, is a plus but not required
• Excellent communication skills with a customer-focused mindset.
• Ability to work independently in a remote setting and adapt to changing priorities.
• Strong problem-solving skills with attention to detail and accuracy.
• Proficiency in using remote communication tools (e.g., virtual phone systems, email platforms).
• Insurance licensure or relevant certifications are required, OR must be willing to obtain one

• Competitive commission structure with performance-based incentives.
• Comprehensive benefits package including health insurance, retirement plan, and paid time off.
• Remote work flexibility with a supportive and collaborative team environment.
• Opportunities for professional development and career growth within the insurance industry.

American Income Life: AO