Bilingual Senior Customer Experience System Advisor

Northbridge Financial Corporation

  • Toronto, ON
  • Permanent
  • Full-time
  • 1 month ago
What it's like to be a Northbridge Bilingual Senior Customer Experience System AdvisorThe Bilingual Senior Customer Experience System Advisor is accountable for the effective execution of the end user experience for all Customer Experience systems at Northbridge Financial. As a key member of the Customer Experience team, this position completes testing, conducts user training and is the user support expert post-implementation.This position holds the highest business system authority and is responsible for day-to-day problem solving on system issues by providing user guidance or liaising with IT system support and/or external vendors to ensure fast and effective issue resolution. In addition, the role will identify system enhancements, develop system issue workarounds, uncover training needs, and provide ongoing communication and support for users of Customer Experience platformsWe want your talentIf you are great at:Building relationships, communicating, and being resourcefulUtilizing your speed while also maintaining a sharp eye for detailProblem-solving to build new & innovative solutions, including instructional design and facilitationEasily adapting to changing prioritiesIf you have:5 years of insurance experience, systems, or other related and transferable experienceUnderstanding of insurance sales and or underwriting processes.Strong communication skills, with the ability to speak in front of groups of peopleCandidate must be bilingual (English / French)We really mean it when we say we put you first. Here are a few ways how:Growth opportunities to develop your career by applying to permanent roles as they become available.We help you prioritize your well-being from day one through, early leave days, wellness programs, rewards, and recognition programs.NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.​ #LI-AK1 #HybridWho we are:We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

Northbridge Financial Corporation