Reservations Supervisor
Relais & Châteaux
- Tofino, BC
- $50,730 per year
- Permanent
- Full-time
- Guide, support and oversee the Reservations Team as they strive to deliver exceptional experiences, including training of new staff, performance reviews and other Human Resource functions
- Serve as the primary contact for wholesalers, including managing contracts and invoicing
- Engage in telephone sales, system entry of reservations, yield management recommendations, and management of online booking systems
- Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary
- Participate in the creation and achievement of the top line budget for the Front Office department as directed by the Front Office Manager
- Perform clerical responsibilities such as maintenance of reservations files and day to day operational paperwork
- Assist on the Guest Reception Desk in the capacity of Front Office Supervisor when necessary
- Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
- Superior communication skills, both verbal and written, and a calm and capable demeanour
- Proven sound judgement and proactive and creative problem solving skills
- A strong aptitude for attention to detail
- Strong organizational and time management skills; The ability to manage a large workload and multi task in a high pressure environment
- A professionally groomed appearance
- A positive and pro-active attitude
- Previous Reservations or Group Coordinator experience
- Previous Supervisory/Management experience an asset
- Working knowledge of Maestro, File Maker Pro, Online systems (e.g. Synxis), Pro Salon, Word and Excel an asset
- A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
- A valid Class 5 Driver's License or equivalent
- An employment duration commitment will be required.
- A mutual understanding of your employment duration will be determined during your interview.