Application Portfolio Manager: ServiceNow and Corporate Applications
E-Comm 9-1-1
- Burnaby, BC
- Permanent
- Full-time
- Develop and maintain a comprehensive understanding of the organization's ServiceNow and Corporate Applications landscape, including current applications, dependencies, and future needs
- Define and implement application portfolio management strategies, policies, and procedures to optimize the use of resources and minimize risk
- Collaborate with Finance, Human Resources and corporate business leaders to prioritize applications improvements based on business needs, value, and alignment with strategic goals
- Lead the evaluation, selection, and retirement of applications, ensuring that decisions are based on thorough analysis and alignment with business objectives
- Drive continuous improvement initiatives to enhance the performance, reliability, and cost-effectiveness of the application portfolio
- Partner with PM on the development of a project plan for application implementations or upgrades including identifying and securing resources, coordinating and completing tasks, identifying and mitigating risks
- Monitor and report on key performance indicators, including application usage, performance, and cost, to identify areas for improvement and support decision-making
- Manage relationships with application vendors and service providers, ensuring that contractual agreements are upheld and service levels are met
- Provide leadership and guidance to a team of application portfolio analysts, fostering a culture of collaboration, innovation, and accountability
- Create and maintain processes, protocols, documentations and comprehensive records of all applications for various clients
- Investigate and advise on aligning ServiceNow and Corporate Applications with the business and technology strategy
- Act as Tier 2 support for wide spread incidents impacting applications within the area of focus; liaise with core technical teams and vendors to resolve to SLA. Provide direction to other technical resources for upgrades, patching and monitoring as needed
- Will participate in a standby rotation including, evenings and weekends
- Degree in Computer Science or related discipline, plus a minimum 7 years' experience managing enterprise applications, including apps within a Windows-based environment and managing IT projects; or an equivalent combination of training and experience
- ITIL Foundation v3 or later accreditation preferred
- Experience with ServiceNow, Dayforce, Business Central (or other corporate applications) would be considered a definite advantage
- Demonstrated competency achieving outcomes via application lifecycle management best practices
- Experience developing workflows based on complex business requirements
- Demonstrated competency troubleshooting and resolving complex software issues quickly and efficiently to minimize impacts to business
- Experience managing applications within a Windows-based infrastructure environment
- Ability to communicate effectively orally and in writing, and to provide advice and recommendations on technical matters
- Ability to establish and maintain effective working relationships with a variety of internal and external contacts.
- Meaningful work - work with a sense of purpose, supporting the public and first-responders
- Competitive salary - with the opportunity for increases
- 4 weeks' vacation
- Earned Time Off - eligibility to participate in our Accumulated Time-Off Program
- 100% paid extended health and dental benefits
- Pension - employer matched contributions to Municipal Pension Plan, a defined benefits plan
- Career development - we are supportive in developing your skills while pursuing your career at E-Comm
- Number of positions: 1
- Job status: Regular Full-Time
- Hours of work: Monday to Friday, 40 hours per week
- Wage/Salary: P4 $ $120,369 to $ $145,000 depending on experience
- Employee Group: Exempt
- Department: Technology Services - E-Comm Application Services Team
- Location: Burnaby (Still Creek Drive, Burnaby, BC) / Hybrid
- CLOSING DATE FOR APPLICATIONS: May 3rd, 2024 @ 11.59pm