Senior Specialist, PC Express Communications & Engagement - 18 Month Contract

Loblaw Digital

  • Toronto, ON
  • Permanent
  • Full-time
  • 14 days ago
At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we're up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of Canada's largest and most successful retailer. Based in downtown Toronto, we are an entrepreneurial, fast-paced, and collaborative team working towards transforming the way Canadians shop by creating leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces, and we're only just getting started! To achieve these goals, we are looking for talented and passionate individuals who want to collaborate and solve challenging problems and make significant and lasting impact on Canadians.As a Senior Specialist, PC Express Communications & Engagement, you will support the Senior Manager, Store Communications in building out cross-functional internal communications across our PC Express departments and enterprise. The successful candidate will produce communications in a wide variety of formats (email, Powerpoint decks, internal learning tools) to meet various stakeholder requirements. You exude our CORE values, and are an ambassador for our store colleagues, helping develop employee engagement campaigns and implementing feedback into actionable insights.Note: This role is hybrid - 3 days in office and 2 days remote. \nWhat You'll Do
  • Support and build urgent/need to know templates and communications across all channels as required.
  • Coordinate and take a lead role across our communication channels and relevant tools.
  • Support our go-to market strategies and build calendaring against multiple initiatives.
  • Collaborate with Loblaw Digital teams including Implementation, Operations, Merchandising, Customer Growth, Customer Service and Tech to support communication requirements.
  • Offer and support new and existing methods to increase colleague engagement and awareness of key initiatives.
  • Leverage Loblaw corporate communications platforms and complement those with new processes/procedures.
  • Gather colleague feedback to continuously improve how we get the right information at the right time across our business.
  • Analyze feedback from previous programs to support continuous improvement, changing with the needs of the business.
  • Develop and distribute execution guides for seasonal programs
Does this sound like you?
  • Three (3) or more years of experience in communications, preferably in retail.
  • Bachelor's degree in communications, journalism, public relations or a related field.
  • Exceptional written and verbal communications skills, a belief in plain language, and an ability to write in various styles and formats.
  • Experience supporting change management for medium to large-scale initiatives.
  • In-depth knowledge of communications best practices.
  • Advanced proficiency in Microsoft Suite, especially Word and PowerPoint.
  • Ability to work independently and collaboratively in a rapidly changing environment with multiple and shifting deliverables.
  • A positive attitude and a desire to learn.
  • Bilingual (English and French) is a bonus
\nHow you'll succeedAt Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We're able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce. You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love!If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Loblaw Digital