Coaching & Development Trainer - Workers Compensation
DXC Technology
- Melbourne, VIC
- Permanent
- Full-time
- developing and enhancing the technical competence and proficiency of our frontline claims teams through individual coaching and formal training;
- providing our people with the skills and support to deliver industry leading outcomes for injured workers, employers and DXC Integrated Services; and
- developing new training material and delivering our new starter trainee program
- assisting in the organisation and delivery of WorkSafe and DXC Integrated Services Trainee programs
- face to face coaching for trainee programs
- Minimum 2 years' case management experience in worker's compensation industry
- Experience developing and facilitating learning workshops
- Certificate IV in Training and Assessment (TAE40116)
- Computer skills: Experience in general instruction design & e-learning development (Articulate), Learning Management System (LMS) administration experience.
- Good analytical and problem solving skills to assess needs and recommend solutions
- Good communication skills to develop training programs and procedures both written and verbal
- Good presentation skills, both in person and in distance learning, to train and educate all levels of employees
- Good interpersonal skills to facilitate effective working relationships with varied levels of employees and stakeholders
- Personal computer, software and multi-media skills to develop case management proficiency in claims staff
- Ability to prioritize and meet deadlines
- Experience coaching/developing individuals
- Ability to understand and apply knowledge of workers’ compensation case management tasks and processes
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts