Service Sales Executive - Spare Parts
Alfa Laval
- Melbourne, VIC
- Permanent
- Full-time
- Strong commercial orientation and business acumen.
- Excellent negotiation skills and strives to achieve success in challenging situations.
- Ability to build and maintain relationships.
- Strong attention to detail.
- Ability to communicate effectively and clearly.
- Responsible for “Lead to Order” process for enquiries pertinent to Spare Parts & Upgrades.
- Investigate & identify the parts required and submit quotations.
- Proactively identify and capture upselling opportunities.
- Check parts availability and ensure correct pricing to provide quotation utilizing our ERP and associated systems.
- Weekly monitoring of Open Quotes and communication with Customers and Sales team to win orders.
- Order registration in ERP system and provide associated purchase orders to internal and external suppliers.
- Follow up on order fulfillment progress with Order Handling team.
- Assist in maintenance of ERP (including OneCRM) information for spare parts quotation & orders.
- Maintain customer, contact info and equipment information in Installed Base.
- Support Sales team members with spare parts related information, as required.
- Knowledge of Alfa Laval products would be an advantage, but not essential.
- Experience of selling engineered products and solutions would be an advantage.
- Proficient in Microsoft Office.